Today’s world is competitive, so, to maintain customer relationship each e-commerce company must work hard. There are many tips to create better customer experience. However, the basic step is to keep the e-commerce platform up to date and easily available.
Attractive and responsive web designs:
Every e-commerce company should invest their money in valuable things. First, every company must have responsible designers to create attractive and responsive web design. The different screen sizes must be included in the design to make it more appealing to the customer. Don’t make the web design clunky and clumsy because it makes it hard for the customer to visualize. Web design must be easy and portable to all platforms. It is one of the greatest ways to impress customers.
Combo gifts to the user:
It is one of the easiest ways to impress the customer. It makes the customer feel that they are very important to the company. The customers really enjoy being presented with the perfect combo bundles. It saves time for a customer in searching the products in many shops. It is valuable at the time of seasonable gifts. This idea works perfectly for a customer who loves being gifted.
Easy search and linking options:
When designing the web it is important that the customer is able to pick options easily. So the search options should be easy and organized in a way that it is easily readable and doesn’t confuse customers. It should allow easy discovery
Chat on life:
The interaction between customers is important in any business. Therefore, customer service is important. Every dealer must answer their customer’s questions with priority. Live chat is one of the best ways to clear doubts of customers. Most people don’t like calls and messages and e-mails have started to become redundant hence, live chat is the best option.
Great product photos and stock images:
Trying the product before buying it online is not the easiest thing. So, beautiful and attractive images of products must be uploaded on the website. It makes the customer feel comfortable on buying a particular product.
Update the company website regularly:
Keep the website up to date to attract customers. If blog is not updated regularly, it leads to losing the best of customers. New features of different products must be updated regularly to increase customer count.
Twenty-four hours customer service:
Some customers do not have an internet facility in their homes. So, they only depend upon cell phone calls. So, each e-commerce companies should have twenty-four hours customer service on voice calls. Many customers get benefited on this service and are able to buy their products at any time. This should be made available for emergency purposes.
Showing the billing history to the customer:
Today most of the customers like to pay their bills online. They want to show their product bill with retailed price. So, every e-commerce company must show the bill history of customer product lists. This makes the customer feel secure and allows them to place their trust in the company.
Offers warranties for their products:
Today, each and every person in the world fears buying products on online, because most of the companies fail to offer warranties for their products selling on the internet. This is not the symbol of a good e-Commerce Company. So, every company should offer and send the warranty card to their customers for improving their product quality. This is applicable to customers who are either new or frequent to the company.
Eliminate checkout distractions:
There are many websites which are filled with advertisements and other options. Every e-commerce company should have an eye on eliminating that distraction to make their customer’s checkout clean and simple. This distraction makes the customer feel clumsy and easily disturbed and leads them to ignore the website in future proceedings.
Keeping these points in check shall allow e-commerce companies to satisfy their customers and continue making a mark in the market.