Cloudtalk Review: Remote Cloud-based Call Center Software
💻 SaaS
Human interaction is a crucial part of sales negotiations. Businesses that take their game seriously are known to have a good investment towards HR. The industries are almost certain to maintain a call center, so that customers talk to humans instead of hearing synthesized speech.
CloudTalk is a user-friendly cloud-based phone software for sales and support teams. It is widely used by startups, commercial entities, and businesses to enhance customer relations.
According to a study by MIT business professor James Oldroyd, 80% of sales require five follow-up calls. This is true because customer retention could be one of the most valuable resources a company can have. Having people on the line instead of automated phone calls, helps people make up their minds faster, build trust and feel comfortable with the transaction.
Features of Cloudtalk
Pricing of Cloudtalk
How well does Cloudtalk stack up?
FAQ
Features of Cloudtalk
Cloudtalk, as the name suggests, is a cloud-based call center software that you can access from anywhere. Since the whole platform runs on the web, you can track, monitor, and get notified wherever you are.
Cloudtalk is perfect for startups and small enterprises that want to build a growing customer network for a prolonged future. The platform comes with essential tools and other features that keep you on track with product updates.
Voice Features
Audio being a key factor in phone calls, Cloudtalk provides crystal clear and smooth voice calls and mailboxes. They support number porting as well as international numbers.
Customers are likely to call a local number as it costs less and is much more reliable. Hence having the ability to maintain international numbers for your business is pretty handy. Text messages/ SMS support exists as well to convey your marketing using traditional means.
As expected of a call center software it supports call recording, conference calls, call masking, and even toll-free numbers. If it costs you money, it should be worth it and the voice features are worth it for sure.
Call Tracking Features
Analytics matter and the more you know about calls the better. Cloudtalk makes sure that calls are always routed to the right agent based on custom criteria. Intelligent call tracking means reliable accuracy. Cloudtalk goes the extra route to make sure that the information you get is reliable and properly routed. Some of these features are:
- Call flow designer
- Automated Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Skill-based routing
- Automatic caller ID
- Intelligent redirection
- VIP queuing
- Real-time monitoring
- Emotion analytics
Annika Motamarri
Productivity and Organization Features
When dealing with 100+ customers a day, it's important to stay organized. Timely follow-up calls and reminders keep your customers coming back to you. Cloudtalk lets you call anyone on your contact list instantly through the web at any time without any delay.
Being cloud-based, calls can be made from any device through the web dashboard as long as you’ve got a mic. Modern platforms have an edge in terms of automation. CloudTalk's flagship feature Smart dialer, automatically compiles a list of numbers and lets you automatically call through them with a single click.
Maintaining phone calls without any interruptions is made easier with their warm transfer and smart mailbox features. Convenience is assured with the option to add numbers to a blacklist and has custom tags and notes on each number for better recognition.
Integration Features
The API extends accessibility since most of the collected data can be used externally through integrations. The platform already supports integrations with popular CRMs and services like Hubspot, Shopify, and Pipedrive.
If you’re building your own custom platform then getting the data you need will probably require a few hours. Having an SQL exporter Cloudtalk saves you the trouble of doing so yourself. Intelligent automation is also part of the extensive API capabilities, allowing you to modify the service to your needs.
Keeping your collected data safe is part of the responsibility. The CloudTalk team follows recommendations established by security standards ISO 27001/27002, PCI/DSS, and the OWASP security project. CloudTalk is GDPR compliant. All customer data is partitioned to ensure that it cannot be accessed by other clients or unauthorized persons.
The platform allows you for unlimited calls and simultaneous calls at no extra cost. The web dashboard is responsive on all devices giving you the freedom to manage and monitor your calls wherever you may be. Features like real-time monitoring and multi-language support make the platform stand out from its competitors.
Dev Kumar Padhy
Pricing of Cloudtalk
The pricing plans are fairly decent with the option to choose between monthly and yearly billing.
The Starter plan priced at $20/month, provides you with standard features such as call tracking, tracking, and recording.
The Essential plan at $25/month per user allows the use of most of the platform's features. You’ll have access to the full API along with custom automation features.
Last but certainly not the least is the Expert plan at $40/month grants you all the features of the platform. They offer a custom plan as well for businesses that require more support and security. Detailed information on the plans are as seen here:
How well does Cloudtalk stack up?
Cloudtalk is amongst many other call center softwares that offer great customer support and similar features. RingCentral is another popular platform chosen by businesses for its friendly support and ease of use. Priced just a bit over Cloudtalk, RingCentral supports video calls as well.
Having a platform that does both calls and video sounds great on paper but as a call center software, its biggest drawback is the lack of unlimited calls with the starter plan.
It's safe to say that Cloudtalk has a competitive edge with the features it offers at just $25 a month, which are cheaper than what most platforms offer.
Conclusion
Handling phone calls is a process where you have the potential for making new customers. Telemarketing is still relevant as human behavior mostly remains the same according to research. Cloudtalk is an affordable and easy way to track calls and can help serve businesses, by keeping an eye on customers as part of their CRM.
FAQ
What is Cloudtalk?
CloudTalk is a user-friendly cloud-based phone software for sales and support teams.
What is the pricing of Cloudtalk?
The Starter plan priced at $20/month The Essential plan at $25/month and the expert plan is priced at $40/month.
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