Swiggy Success Story - How is it Delivering Happiness at the Doorstep?

Vidhi Punamiya Vidhi Punamiya Anik Banerjee Anik Banerjee
Jun 16, 2022 22 min read
Swiggy Success Story - How is it Delivering Happiness at the Doorstep?

Company Profile is an initiative by StartupTalky to publish verified information on different startups and organizations. The content in this post has been approved by Swiggy.

Do you wish to have a delicious bite of blueberry cheesecake in the middle of the day at work or a hearty biryani meal for lunch?

Moving out of your house, facing the relentless traffic, unending queues at the restaurants and cafes, waiting for your order, etc., sounds demotivating as always. In fact, they were some of the major hindrances between a person and his/her food. However, things have changed since August 2014.

Yes, with the birth of Swiggy, ordering food has been revolutionized in India; it became as easy as one wants it to be.

With the launch of Swiggy, often dubbed as one of India’s fastest-growing companies, ordering food at the home, office, or even while throwing a party seems like a breeze. Swiggy is a hyper-local food delivery application founded by Sriharsha Majety, Nandan Reddy, and Rahul Jaimini in Bengaluru’s neighbourhood, Koramangala. Swiggy has been quite popular even in its early days, it witnessed an exemplary expansion and is carrying on its successful legacy till now!

Swiggy has turned a decacorn after raising $700 mn on January 24, 2022, from a venture round led by Invesco.

Here's more about Swiggy, its Latest News, Founders & Team, How it all started, it's Business and Revenue Model, Funding & Investors, Growth, Competitors, Challenges, Awards and Recognition, and more.

Swiggy - Company Highlights

Company Name Swiggy
Headquarter Bangalore
Sector Food Delivery
Founders Sriharsha Majety, Nandan Reddy, Rahul Jaimini (August 2014-May 2020)
Founded 2014
Valuation $10.7 billion (January 2022)
Funding $3.6 billion (January 2022)
Revenue $276.45 million (Rs 2,547 crore in FY21)
Parent organization Bundl Technologies
Website swiggy.com

Swiggy — About
Swiggy — Industry
Swiggy — Founders & Team
Swiggy — Startup Story | How It All Started?
Swiggy — Mission and Vision
Swiggy — Name, Tagline and Logo
Swiggy — Business & Revenue Model
Swiggy — Funding & Investors
Swiggy — Growth and Revenue
Swiggy — Investments
Swiggy — Acquisitions
Swiggy — ESOPs
Swiggy — Competitors
Swiggy — Challenges
Swiggy — Awards & Recognition
Swiggy — Future Plans

Swiggy — About

Swiggy is a food delivery platform at its core, the services of which can be accessed from Android and IOS devices, and through the website. It partners with a wide range of restaurants and provides easy access to diverse food dishes from varying cuisines. Furthermore, it also accepts feedback and ratings from the customers that help others pick their restaurants and the choices of dishes wisely.

As soon as a delivery is done, the customer is entitled to give feedback, and rate the food, and the delivery services. The company uses these data to improve its services.

Swiggy essentially started as a food delivery service and saw quite an expansion. It already had its operation in 100 cities in March 2019, when the company decided to start with general product deliveries under Swiggy Stores. Furthermore, Swiggy launched Swiggy Go later that year, in September, to help the customers pick up and drop off food items, documents, parcels, and more. Swiggy eventually launched its instant grocery delivery service under the name Instamart in August 2020, where the company started to build a network of dark stores. Swiggy Stores was then closed in early 2021, whereas the business continued its expansion in the form of Instamart.  

The company’s target audience is people who use smartphones regularly, aged between 18-35 years.

The tagline of Swiggy is, ‘Swiggy Karo, Phir Jo Chahe Karo!’ which appears in the advertisements of Swiggy.

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Swiggy — Industry

Swiggy belongs to the food delivery industry, an industry that is dominated by the food tech companies and cloud kitchens in India. The food tech services certainly have witnessed rapid growth!

The revenue in the online food delivery space is estimated to reach $13.99 bn by the end of 2022. It is also estimated that the revenue will further grow at an annual growth rate of 11.92%, thereby becoming $21.95 bn by 2026.

Swiggy — Founders & Team

Lakshmi Nandan, Rahul Jaimini & Sriharsha Majety | Founders, Swiggy

Sriharsha Majety

Sriharsha Majety is the CEO and co-founder of Swiggy. He had completed B.E in Electrical and Electronics along with M.Sc in Physics from BITS Pilani in the year 2008. Sriharsha then went to study the CFA program at the CFA Institute and managed to complete level II of the program. After this, he considered enrolling for an MBA in Finance and choose IIM, Calcutta, from where he graduated in 2011. Before Swiggy, Majety worked as the recruitment coordinator for IIM and was also a part of the rates trading Desk in London at Nomura International. In the year 2013, he co-founded Bundl Technologies Pvt Ltd along with Nandan Reddy, which became the cradle for Swiggy.

Lakshmi Nandan Reddy

Lakshmi Nandan Reddy is the co-founder of Swiggy. He is also a BITS Pilani alumnus, who pursued M.Sc from the same college and completed it in 2010. Reddy worked as the head of the operations of social media at SourcePilani, the first BPO for rural India, for about 2 years. He was the founding partner of Zurna, a restaurant in Hyderabad, after which he co-founded Bundl, which later on led to Swiggy.

Rahul Jaimini

Rahul Jaimini, who worked as a Senior Software Engineer at Myntra, joined Majety and Nandan to build the application for Swiggy. Rahul completed a Dual Degree from IIT Kharagpur in Computer Science & Engineering in 2010. He had also worked for companies like Philips Research and Netapp. Jaimini left the organisation in May 2020 and is currently working at Pesto Tech.

Swiggy currently operates with over 5000 employees.

Swiggy — Startup Story | How It All Started?

Swiggy wasn't started as a food delivery business. Yes, you might hear this for the first time, but it is how it is. Sriharsha spent over 6 months cycling across Europe with a business idea in 2013. The first idea that struck his mind was that of a backpacking chain of hostels that would help foreigners when they look to visit India.  

In the same year, Sriharsha and Nandan came together to build a company that would empower courier services across the country and would stand as a logistics solution. They named it Bundl Technologies Private Limited. However, Bundl did not turn out successful and forced the founders to shut down the business in 2014. Following its failure, Majety began his research and discovered much potential in the food industry. This led to the birth of Swiggy, an online food delivery company. They met Rahul Jaimini, who helped them build the software, and the company was finally founded in August 2014.

When Swiggy came to the market, the food delivery sector already had applications like Foodpanda, Tinyowl, and Ola Café. Foodpanda and Tinyowl were later acquired by Ola Cabs and Zomato respectively, and Ola café was eventually shut down, just barely a year old. While all these companies struggled, Swiggy started in 2014 with 6 delivery boys providing food from 25 restaurants, and at the end of its first year, in March 2015, the company served 1 million orders per month. This is how the journey started for the food tech giant.

Swiggy — Mission and Vision

The mission of Swiggy is to "change the way India eats", thereby aiming to serve the Indian customers better than what they had earlier experienced. Furthermore, the company also wants to make a variety of foods available online for delivery.

"Swiggy wants to be like a utility app for every Indian. We want people to order food at least 15-20 times a month", said Swiggy Co-founder Sriharsha Majety.

Swiggy Karo, Phir Jo Chahe Karo! is the tagline of the Swiggy.

Swiggy Logo

Swiggy — Business & Revenue Model

Swiggy works on the business model of hyperlocal on-demand food delivery. It gets restaurants as partners and works as a bridge between them and the customers. The platform of Swiggy is powered by state-of-the-art technology and works as a single point of contact. Swiggy partners with restaurants and shops, grocery suppliers, and delivery providers.

The app displays a broad list of restaurants and their menu along with their pricing for the customers to order their choice of dishes to be delivered at their doorsteps. Besides, it also provides the option for the customers to buy fresh supplies and deliver other products and necessities, as they might require from time to time.

The key activities of Swiggy may be summed up as:

  • Management of payment and delivery processes.
  • Forming partnerships with retail shops and eateries.
  • Hiring delivery providers and suppliers.

The key resources of Swiggy include:

  • Local shops and restaurants
  • Technology
  • Delivery providers

If we look at the customer segmentation of Swiggy, then the major customer segments of the company are:

  • People who don't prefer to go to restaurants and eateries.
  • People who want to order food and drinks, groceries, and other daily needs and essentials online and get the same delivered to their doorsteps.
  • People who want to buy products online or via phone and get the same delivered by delivery agents.

The value propositions of Swiggy include:

  • Food delivery without any restrictions on orders.
  • An effective online payment system.
  • No minimum order limits.
  • A wide range of payment methods.

Swiggy has expanded its streams of revenue throughout the years. Here are some prominent streams that the company currently draws its revenue from:

Delivery charges

Swiggy obtains its primary revenue from its customers. The company levies a nominal delivery fee that starts from Rs. 20 and keeps on increasing, depending on the total order value. Furthermore, Swiggy also raises the charges when the demands are high or during unusual weather conditions.

Commissions

A major part of Swiggy's revenue stream is from the commissions it receives. These commissions are collected from the restaurants to generate sales leads and deliver the food items with the help of Swiggy’s fleet. The restaurants have to pay 15% to 25% commission on each order that is placed from Swiggy’s website.

Advertising

Swiggy also earns some revenue with:

  1. Banner Promotions – Swiggy encourages restaurants to promote their brand via display ads on its app. This helps all the restaurants that are partnered with Swiggy from different regions, to receive considerable visibility against the payment they make.
  2. Priority listing of restaurants – Swiggy has an option for priority listing and in them, the company includes select restaurants against premium rates. A restaurant has to pay higher if it wants to be displayed ahead of its peers.

Swiggy Access

Swiggy launched the all-new and innovative program, Swiggy Access. This is a completely fresh idea modelled on the cloud kitchen concept. With this facility, Swiggy offers ready-to-use kitchen spaces, equipped with the basic setup and amenities for its restaurant partners to take advantage of them and expand in the neighbourhoods that they haven't operated before.

Swiggy Access brings food nearer to its customers by helping the restaurants set up their kitchens in newer locations and thereby, boosting the delivery speed of the Swiggy food orders.

Swiggy Super

Swiggy also introduced its membership program called Swiggy Super in 2018 - Bit, Bite, and Binge plans, with which the customers get tons of benefits, including priority issue resolution, no surge prices, and more, on different subscriptions.

Swiggy Go

Swiggy Go is another service that Swiggy launched in 2019 to offer a fast pick and drop service, which added a new revenue stream for the company.

Instamart

Instamart was launched by Swiggy in August 2020. This new platform was designed to serve as a quick grocery delivery medium that promises to deliver groceries within 45 minutes of placing the order. Instamart was first started in Gurgaon and is currently serving the Indian cities of Gurgaon and Bangalore and is planning for expansion. The express grocery delivery platform is all set to make grocery deliveries happen within 15 minutes by January 2022. Launched in Gurugram, Swiggy Instamart is currently serving customers from around 18 cities and claims to complete 1 mn orders a week. If you are wondering about the Swiggy instamart website, then you just need to visit the Swiggy website and then navigate to the Swiggy Instamart section.  

Sriharsha Majety, CEO of Swiggy recently stated, “At our current growth trajectory, Instamart is set to reach an annualised GMV run rate of $1 Bn in the next three quarters.”

Swiggy Genie

Swiggy Genie was expanded in April 2020, following the nationwide lockdown. The Genie service from Swiggy was developed as an on-demand pick and drop service for the customers to send or receive foods and other goods. The Swiggy Genie app's operations have been suspended temporarily on May 10, 2022. Genie has been resumed once again by the food-tech decacorn. The pick-up and drop-off service of Swiggy Genie will now be working in Mumbai, Hyderabad, and Bengaluru. However, the Genie services will only be available between 7 AM and 8 PM only.

Swiggy Bazaar

Social commerce is the new vertical that Swiggy is aiming to foray into after Genie and Instamart, as disclosed by the company on October 12, 2021. Swiggy Bazaar will concentrate on grocery FMCG and fresh farm produce. Swiggy's social commerce initiative is set to be launched at a crucial time when the space is seeing many activities from many other players like Meesho, which is launching Farmiso, whereas Flipkart has already launched Shopsy.  

Affiliate Income

Swiggy also earns revenue by partnering with a number of financial institutions like Citibank, HSBC, and ICICI Bank. This affiliate initiative helps the customers get amazing discounts for different offer values on the usage of credit and debit cards from various banking and financial institutions. Furthermore, it also helps the banks and financial organizations to boost their sale along with helping Swiggy earn, thereby making it a win-win situation for everyone.

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Swiggy — Funding & Investors

The last funding round raised by Swiggy was led by Invesco, which helped the Foodtech unicorn to become the first food tech decacorn. The $700 mn round that came in on January 24, 2022, helped the company raise its valuation to cross the $10 billion mark. Now, Swiggy has whooshed past Zomato in terms of valuation, where the latter is valued at $9.5 bn. The company is also hailed as the second private firm with a decacorn valuation after Byjus's, which is followed by Zomato, Oyo, and Dream11, with $9.5 bn and $8 bn valuations respectively.    

The last funding round that the company witnessed was on July 12, 2021, when Swiggy raised $450 million in a round led by Softbank, according to the co-founder of the company who disclosed it via an internal email. The company closed its $1.25 billion on July 20, 2021, in a round led by Softbank Vision Fund 2 and its existing investors including Prosus, Accel Partners, Goldman Sachs, and more.

The company eyed a funding round worth around $800 million, led by a bunch of existing investors like Softbank, Prosus, and others, as of September 27, 2021. A funding round of that magnitude would help the company shoot its valuation to over $10 billion, which will be around a 90% jump in its valuation within a matter of a few months, mentioned some people aware of the upcoming round of funding on request of anonymity. This round finally came in on January 24, 2022, and was worth $700 mn.

Swiggy was last valued at $5.5 billion in July after raising around $1.3 billion led by Softbank Vision Fund and is currently valued at $10.7 billion after the $700 mn worth of funds it received from marquee investors in January 2022.  

Swiggy has seen a total of $3.6 billion worth of funding over 16 rounds.

Date Stage Amount Investors/Shareholders
January 24, 2022 Venture Round $700 million Invesco
July 12, 2021 Series J $450 million SoftBank Vision Fund 2, Accel Partners, Prosus
April 5, 2021 Series J $800 million Falcon Edge Capital, Prosus Ventures
May 19, 2020 Venture Round $1.9 million -
April 6, 2020 Series I $43 million -
February 19, 2020 Series I $113 million Prosus Ventures
December 20, 2018 Series H $1 billion Prosus Ventures
June 21, 2018 Series G $210 million Prosus Ventures and DST Global
February 8, 2018 Series F $100 million Prosus Ventures
May 30, 2017 Series E $80 million -
January 1, 2017 Debt Financing $5 million -

Swiggy — Growth and Revenue

Swiggy started in July 2014, as a food delivery app. Eventually, the company expanded in size and started growing at a pace of 25% month on month and served around 100 cities, as of March 2019. Swiggy had also started Swiggy Stores and Swiggy Go., later on in 2019, both of which saw quite a boost, especially after the outbreak of the Covid-19 pandemic. Swiggy is now a food tech decacorn and boasts of over 1,30,000 delivery partners, which was around 2,20,000 before the pandemic, and boasts of delivering around 1.45 million orders in a day, as of October 27, 2021.

Swiggy handled around 1.5 million deliveries per month in Aug 2016. However, when documented in Oct 2019, Swiggy announced that they were handling 1.5 million deliveries per day. Therefore, the company witnessed a 30x growth in 3 years. Anuj Rathi, VP for Product, Revenue, and Growth in Swiggy, has a big hand in their growth. The Swiggy food orders were last recorded on January 1, 2022, when the company crossed 9000 orders on New Year's eve. The food orders of the Swiggy platform touched the 9049 mark per minute on December 21, 2021.  

During the year under review, the business of Swiggy grew by 85%. Furthermore, the company also announced that they have added over 100,000 restaurants and is currently running with an active delivery fleet of over 200,000. Additionally, Swiggy remarked, “We also widened our reach across the country by launching 405 new cities".

Swiggy attained unicorn status in just four years of its birth, making it the fastest startup in India to achieve the feat. The company has further attained the decacorn status, being the second private firm to achieve such a feat after Byju's.

In an attempt to expand the business verticals, Swiggy has already collaborated with the e-cycle manufacturer, Hero Lectro and Fast Despatch Logistics, a last-mile delivery player from the UK. This will enable the company to seamlessly deliver end-to-end orders through cargo e-cycles. Now, Swiggy has joined Reliance BP Mobility Limited (RBML) and is looking to make things big, drawing upon Ola Electric.

Swiggy Affiliate Program

Swiggy affiliate program is an initiative launched by Swiggy that allows people the opportunity to earn the highest payout of up to Rs 40 per sale.

Swiggy Discovery Platform 'Minis'

Swiggy is planning to go beyond food and grocery-related products or business with this new platform 'Minis'. Minis will act like a discovery platform where the sellers can list their products that would be up for display for the buyers under well-defined catalogues. This will help the buyers get all their requirements on the Swiggy app itself that they can add to their cart and place orders for, however, Swiggy will not take care of the product deliveries, which will be the responsibility of the sellers themselves. To materialise 'Minis' and pivot on the new discovery platform, Swiggy is reportedly working with several D2C brands, especially clothing and accessories D2Cs, as per the reports dated May 27, 2022.

Drone Grocery Delivery

Swiggy is looking to pilot its grocery drone delivery in Bengaluru and Delhi NCR and has shortlisted Garuda Aerospace, Skyeair Mobility, ANRA+TechEagle Consortia, and Marut Dronetech, as 4 drone startups that would help the food aggregator and delivery giant to facilitate the same. This pilot will analyse the feasibility of using drones for Instamart, the grocery delivery wing of Swiggy The drones that the startup will be using, will be deployed to replenish stocks between seller-run dark stores and a ‘common customer point’. It will then be the responsibility of a delivery partner to pick up Swiggy food orders from the ‘common point’ and deliver them to the customers, according to the company's statements in a blog post.

The drone pilot of Swiggy will be conducted in 2 different phases where the first phase will Garuda and Skyeair, who will run the pilot project between Bengaluru and Delhi NCR. The first pilot will be done in May while the second phase of the pilot, where ANRA+TechEagle and Marut Dronetech, will commence only after gathering learnings from the first pilot.

Swiggy Financials

Swiggy Financials FY16-21
Swiggy Financials FY16-21

Revenue Breakdown

The revenues reported by the food delivery giant for the financial year 2019-20, stood at Rs 2,776 crore, which is a 115% jump when compared to the last financial year. This revenue noticed a 23% decline to stand at Rs 2145 crore in FY21.

A major portion of its revenues (around 61.3%) comes from the service income that Swiggy earns from the restaurants on its platform. These collections decreased by 33.6% from Rs 2,351.6 crore in FY20 to Rs 1,562 crore in FY21. Swiggy promotes the restaurants on top of the discovery list. This income also dropped by around 19% to become Rs 146 crore in FY21, which was earlier recorded at Rs 179.7 crore in the preceding fiscal year FY20. The delivery income of Swiggy, which was recorded at Rs 468 crore during FY20 also dropped by 75% to become Rs 117.3 crore in FY21.

Swiggy also operates a range of cloud kitchens including Homely, The Bowl Company, Breakfast Express, and more. The sale of food from these brands also took a dip of around 65% to become Rs 83.3 crore during FY21 from Rs 237.1 crore in FY20. The revenue of Swiggy was calculated at around Rs 2145 crore in FY21.

Expenses Breakdown

The total expenses of the Bengaluru-based company amounted to Rs 6545 crore during FY21. Swiggy has done well indeed by cutting its expenses, which were reduced from Rs 6545 crore to Rs 3310 crore during FY21.

The company controlled its losses, which rose to Rs 3768 cr in FY20, rising by 61% from the last financial year, and was recorded at Rs 1314 cr FY21. The food tech decacorn also managed to improve its EBITDA margins from Rs -96.93% in FY20 to Rs -49.24% in FY21. Going by the unit level calculations, Swiggy managed to earn a single rupee of revenue by expending Rs 1.63 during FY21.

Swiggy — Investments

Swiggy has made a total of 6 investments to date. The last of such investments came when Swiggy poured $24 mn in the Series B round of UrbanPiper among the other investors. As a lead investor, Swiggy earlier drove a Series D round worth $180 mn in Rapido.

Here's the list of the Swiggy investments:

Date Company Name Funding Round Lead Investor Deal Value
April 17, 2022 UrbanPiper Series B No $24 mn
April 15, 2022 Rapido Series D Yes $180 mn
February 22, 2021 Fingerlix Series C No $2.57 mn
February 1, 2021 Maverix Platforms Series C No $200 mn
April 7, 2020 Fingerlix Series C No $1.9 mn
February 26, 2019 Fingerlix Series C Yes $4.4 mn

Swiggy — Acquisitions

Swiggy has acquired 5 companies to date. Dineout is the latest company that Swiggy acquired on May 13, 2022. The Times Internet-backed startup is expected to operate independently after the acquisition. The previous company acquired by Swiggy was Kint.io, which came in on February 4, 2019. Swiggy was all set to buy the dining out website, Dineout, as per sources close to the matter. This acquisition was contested by Swiggy and Cred, when the latter allegedly lost it, thereby propelling Swiggy to gear for the acquisition, which would be worth somewhere between $150 and $200 million. However, the deal value was undisclosed in the end. Dineout was last acquired by Times Internet for Rs 60 crore in 2014.

Here's a glimpse at all the companies that Swiggy has acquired:

Name of the Acquired Company Date of Announcement Cost of Acquisition
Dineout May 13, 2022 -
Kint.io February 4, 2019 -
Supr Daily September 1, 2018 -
Scootsy August 2, 2018 -
48East December 13, 2017 -

Swiggy — ESOPs

Swiggy has declared that it will hold 2 ESOP liquidity events in the next 2 years worth $35 mn - 40 mn at its current valuation. The food tech major further mentioned that its employees would thus, benefit from any potential increase in its valuation during the liquidity in 2022 and 2023. All of the Swiggy employees who hold shares under the Employee Stock Ownership Plan (ESOP) at Swiggy are eligible to participate in both the liquidity events.

The first and second of such events had already occurred previously in June 2018 and November 2020 and the next liquidity events are scheduled for July 3, 2022, and July 4, 2023, as mentioned by Swiggy on October 6, 2021.

Swiggy has announced that its equity shares are allotted to its employees and top executives under the employee stock ownership plan (ESOP) and management stock ownership plan (MSOP) respectively, as of October 27, 2021.

Going by the regulatory filings of the food tech major, the company has allotted ESOP Equity shares worth Rs 132.5 crores to 180 employees. Rahul Bothra, the CFO of Swiggy has been allotted ESOP worth Rs 31.2 crores and stands as the biggest beneficiary of the ESOP program. Anuj Rathi (SVP, revenue, and growth) stands next in line with an allotment of ESOP worth Rs 20.4 crores.

On the other hand, Phani Kishan Addepalli, who was announced as the co-founder of Swiggy and appointed as the CEO of Supr Daily, has received ESOPs amounting to Rs 8.3 crore. The remaining Rs 72.6 crore worth of ESOP has been allotted to 177 employees of the company. The company has allotted all of the above-mentioned ESOP shares at an exercise price of Re 1 per share only.

Furthermore, Swiggy has filed separately to allot its co-founder and CEO Sriharsh Majety with MSOP equity shares worth Rs 196.4 crore.

Swiggy has issued around 163 mn bonus shares to be allotted to its shareholders, which includes the Swiggy founders, as per the reports dated January 18, 2022. These bonus shares are estimated to be having a face value of Rs 1000 each, thereby making the total value of bonus shares at Rs 16,310 crore.

The founders of Swiggy - Sriharsha Majety, Lakshmi Nandan, and Rahul Jaimini have been last recorded to hold equity shares equal to 61,125, 24,087, and 18,182 respectively. They will now be receiving bonus shares of 85.5 Mn, 33.7 Mn, and 25.4 Mn respectively, according to the latest regulatory filings.    

Swiggy — Competitors

Though Swiggy boasts of a huge market now, it has always witnessed tough market competition from companies like:

  • Zomato: A food delivery company that has an exhaustive list of partnering restaurants and their menus, and helps the customers with both their ordering in and dining out ventures
  • Fassos: Fassos is known for its food-on-demand services, owned by the online restaurant company, Rebel Foods.
  • Box8:  Box8 is a Mumbai-based company that helps customers order desi meals in no time.

Some other competitors of Swiggy include Dunzo, FreshMenu, etc.

Swiggy — Challenges

Though Swiggy is often billed as one of the best food delivery platforms in India, the company is born out of the challenges faced by the founders of Bundl. In fact, the company continues to dodge them day in, day out.

From keeping the app up and running to managing their restaurants and delivery partners, to utilizing their revenue channels wisely and tackling negative feedback, challenges come from every possible direction for Swiggy.

Swiggy to Include Nutritional Values and Allergens for Food Items

FSSAI or the Food Safety and Standards Authority of India rolled out a new rule that will be effective from July 1, 2022, onwards, which asks the food delivery companies like Zomato and Swiggy to list all the nutritional values and allergens of the food items sold on their platforms. The aim of such a regulation is to keep the people informed about the kind of food they are ordering.

Covid-19 Challenges and the Steps Taken by Swiggy to Fight Them

Besides, with the outbreak of the Covid-19 pandemic, Swiggy had witnessed a bundle of challenges thrown at it all at once. However, the food delivery major had brilliantly coped up with them.

Some of the major steps taken by Swiggy during the pandemic are:

  • Delivery of masks and sanitizers to all of its delivery executives and ensuring that they are washing their hands and using sanitizers at all times.
  • Incorporating masks and sanitizers into the daily routine of their partners and delivery executives and monitoring that it is done.
  • Temperature checks at specific stations on all orders.
  • Introducing a double-layer of packaging and more.

Swiggy Layoffs

Swiggy laid off somewhere close to 1100 employees during the Covid-19-induced pandemic in May 2020. The second round of the Swiggy layoffs was reported on July 27, 2020, when it laid off another 350 employees.  

Swiggy App RollBack

The Swiggy-owned Supr Daily rolls back its operations from 5 cities, as per company reports on May 10, 2022. Supr Daily, which has its operations in 6 Indian cities - Pune, Delhi (NCR), Mumbai, Chennai, Hyderabad, and Bangalore, will only continue to operate in Bangalore, which is the largest market of Swiggy. This is the second major product downscaling of the Bangalore-based food-tech giant. Swiggy has also shut down the operations temporarily for its courier service, Genie. The Swiggy pick-up and drop-off service provider, Genie, has suspended operations across all the major metro cities due to the scarcity of the delivery workforce. Now, the Swiggy Genie app is coming up with a message that states that there is operational stress in the user's current city, which is making Swiggy Genie temporarily unavailable.  

Swiggy — Awards & Recognition

Here are some of the popular awards won by Swiggy:

  • Swiggy won the Economic Times Start-up Award in 2017 as the Best Start-up of the Year
  • Swiggy also was recognized at Star Re. Imagine Awards for its tagline ‘No order too small’
  • The brand won the Outlook Social Media Award in 2016
  • Furthermore, Swiggy is also known for achieving unicorn status in just 4 years since it was founded

Swiggy — Future Plans

Swiggy aims to be a utility brand for Indian customers, which is why it needs to deal with deeper problems and solve them. The company is currently focussing on balancing its growth and customer service to stay in the long run.

Swiggy — Conclusion

Startups come and go in this present world of the digital, but Swiggy has earned its place the hard way and has truly revolutionized the food delivery industry. Besides, with its wide range of services, innovative branding, unique marketing campaigns, and customer-centric attitude, Swiggy is one such startup that is here to stay. As it is said, "As long as you satisfy your customers, you reign in their hearts," Swiggy has already gained a place in everyone's hearts. Happy Swiggying.

FAQs

Who is the founder of Swiggy?

Rahul Jaimini, Sriharsha Majety, and Nandan Reddy are the founders of Swiggy, who founded the company in 2014.

What is Swiggy's Customer Care Number?

Swiggy focuses on dealing with a bunch of customer queries with its comprehensive chat support instead of attending to a bunch of customers and keeping them waiting on their phone lines. With Swiggy's easy chat support, a customer just needs to initiate a chat and initially answer the bot, which later on redirects them to real advisors who solve their queries. Furthermore, the customers can also drop their issues at support@swiggy.in.

How did Swiggy start?

Swiggy was started by Sriharsha Majety, Nandan Reddy, and Rahul Jaimini, an IIT Kharagpur alumni who agreed to code for the platform. The company was founded in 2014, in Koramangala, Bangalore.

Is Swiggy running in loss?

Food delivery giant Swiggy (Bundl Technologies Private Limited) has reported its revenues for the financial year 2021 at INR 2145 crore, a 23% decrease since the last financial year. The company further reported a net loss of INR 1314 crore. Though the losses have decreased from INR 3768 crore, which Swiggy witnessed in FY20, Swiggy is certainly running in losses!

How can a restaurant partner with Swiggy?

A restaurant can simply mail Swiggy at partnersupport@swiggy.in and follow all the instructions.

Is there a minimum order value for ordering at Swiggy?

The short answer is No. If you want to order at Swiggy, you can do it without any further worries about any minimum order value that you must maintain.

What is the Swiggy affiliate program?

The Swiggy affiliate program is an initiative of Swiggy, which lets the Swiggy users stand a chance to earn the highest payout of up to Rs 40 per sale.

What is the Swiggy Instamart website?

Swiggy Instamart doesn't have a new website. However, if the users want to visit Swiggy Instamart on the Swiggy website, then they just need to go to the Instamart section of the website.

What are some Swiggy alternatives?

Some of the Swiggy alternatives are:

Is Supr Daily acquired by Swiggy?

Supr Daily, a milk delivery startup in Mumbai, was acquired by Swiggy in September 2021.

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