List of Top 10 BPO Companies In India

In today's globalized and competitive business landscape, outsourcing has become a strategic approach for organizations looking to streamline their operations and enhance efficiency. India has emerged as a preferred destination for BPO services, offering a vast pool of skilled professionals, cost-effective solutions, and a favorable business environment.

The term BPO (business process outsourcing) refers to delegating one's back-end processes to another company (vendor). Major corporations and businesses outsource their back-office work to BPO companies to minimize overhead cost and maximize productivity. Business process outsourcing can be segmented into back-office outsourcing and front-office outsourcing.

1. Back-Office Outsourcing

Back-office outsourcing services include:

• Data entry services.
• Processing services.
• Data management.
• Payment processing.
• Surveys.

2. Front-Office Outsourcing

Front-office outsourcing services include:

• Order taking services.
• Inbound call center services.
• Customer service support.
• Outbound telemarketing support.
• Help desk support.

There are several BPO companies that have captured the market by storm. As a result, there is intense competition among BPO providers to stay at the top. Here we will discuss the top 10 BPO companies in India, specializing in back-office and front-office outsourcing services. From data entry and processing to customer service support and telemarketing, explore the leading vendors revolutionizing the industry. Maximize productivity and minimize costs by partnering with the best BPO providers in India.

Top 10 BPO Companies in India - 2023

Here are listed the best BPO companies in India that provides best business outsourcing services and employs a huge population of India.

1. Genpact
2. Tata Consultancy Services
3. WNS Global Services Private Ltd.
4. EXL Service
5. Wipro BPO
6. Firstsource Solutions Ltd.
7. Infosys BPO
8. Aditya Birla Minacs Worldwide Ltd.
9. Aegis Ltd.
10. Hinduja Global Solutions

Genpact

Genpact is the biggest BPO company in India. Genpact was founded in the year 1997 by Pramod Bhasin. The company has made great strides to establish itself as one of the most trusted names when it comes to BPO services. Genpact employs more than 65,000 operators in India. It is based out of Gurgaon (Haryana) and is present in over 25 cities like Mumbai, Bangalore, and Chennai. Genpact works on business process and technology management. Genpact annual revenue for 2022 was $4.371B, a 8.68% increase from 2021.

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Tata Consultancy Services

Tata Consultancy Services (TCS) is the second-best BPO company in India. TCS is primarily a Mumbai-based organization with a huge office in Bangalore. A subsidiary of Tata Group, TCS offers enterprise services, platform solutions, analytics, insights services, and a lot more. TCS has more than 400,000 employees in India and several thousand in other parts of the globe. In 2022 the company made a revenue of $27.18 B an increase over the years 2021 revenue that were of $24.93 B.

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WNS Global Services Private Ltd.

WNS Global Services Private Ltd. was founded in 1996. It was initially an in-house unit of British Airways and was known as WNS World Network Services. In 2003, the company began offering business management solutions to clients belonging to other industries. Their expertise spans various sectors, including finance and accounting, customer service, research and analytics, technology solutions, and more. WNS Global Services frequently features in the list of the top 10 BPO providers in India and has more than 200 clients from all over the world.

WNS has more than 26000 employees and has its branches in 30 cities of India including Bangalore, Mumbai, and New Delhi. WNS Global Services recorded operating revenues exceeding INR 500 crore for the financial year ending on March 31, 2022.

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EXL Service

EXL Service is a leading BPO (business process outsourcing) company that operates on a global scale. With a strong presence in India, EXL Service specializes in providing transformative solutions in areas such as finance and accounting, customer service, operations management, analytics, and technology. It has over 100 clients around the world and functions through more than 30 delivery centers located across the globe.

It has around 20,000 employees. EXL Service delivers outsourcing services to diverse sectors such as travel, healthcare, transportation, insurance, and banking. You can also count this in among the top 5 BPO companies in India. EXL Service has earned a reputation as a trusted partner for organizations seeking innovative and tailored BPO solutions. The company is headquartered in the USA and has offices all over India. In 2022, EXL Service's revenue was $1.41 billion, marking a substantial increase from the previous year's revenue of $1.12 billion in 2021.

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Wipro BPO

Wipro BPO, a division of Wipro Limited, is a leading business process outsourcing (BPO) company headquartered in India. Wipro entered the BPO industry in 2002 and made its mark in the segment through a combination of operational excellence, industry expertise, and transformation capabilities. With a global presence and extensive industry experience, Wipro BPO offers a wide range of services to clients across various sectors. These services include customer support, finance and accounting, human resources outsourcing, procurement, analytics, and more.

Wipro BPO is present in more than 175 cities spread across 6 continents. It is also one of the leading companies in India. Wipro is headquartered in Bangalore and has branches in 20 Indian cities. Over 175,000 employees are associated with Wipro. The company offers a wide range of services such as customer management services, human resource outsourcing, and knowledge services. Wipro BPO recorded $10.888B in revenue in 2022, a 7.45% increase year-over-year.

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Firstsource Solutions Ltd.

Firstsource Solutions Ltd. is a leading business process outsourcing (BPO) company that specializes in providing a wide range of services to clients across various industries. Founded in the year 2001, Firstsource Solutions climbed the ladder of success through innovative and value-added business process management services across the customer cycle.

Firstsource Solutions caters to renowned clients and has over 50 delivery centers in India. It has more than 20000 employees. Firstsource Solutions is based out of Mumbai. It provides services to various sectors such as insurance, telecommunication and media, healthcare and publishing, banking and financial services, and many others. Firstsource Solutions' services include customer management, data processing, collections, and consulting.

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Infosys BPO

Infosys BPO, a subsidiary of Infosys Limited, is a leading global provider of business process outsourcing (BPO) services, has its footprint all over the world. It has a workforce of over 150,000 in India. The company is based out of Bangalore and has its offices in other parts of India as well. Infosys BPO offers diverse services such as human resources outsourcing, finance and accounting, customer service outsourcing, legal process outsourcing, procurement outsourcing, digital business services, and business transformation services. In 2022, Infosys achieved a remarkable revenue of $17.93 billion, representing a significant increase compared to the previous year's revenue of $15.64 billion in 2021.

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Aditya Birla Minacs Worldwide Ltd.

Aditya Birla Minacs has been functional for around 27 years now and continues to expand rapidly. It has 35 centers located in different parts of the world. Aditya Birla Minacs Worldwide Ltd. employs around 25000 people. It is based out of Bangalore with offices in Mumbai, Hyderabad, New Delhi, and Chennai. Its core service is business outsourcing.

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Aegis Ltd.

Aegis has its presence in over 37 locations scattered across 7 countries. It has over 35 delivery centers in India. The company primarily functions out of Mumbai and has a branch in Bangalore. The company is owned by Essar, a $35 billion conglomerate. Aegis offers its services to companies dealing in healthcare, technology, retail, energy, telecom, finance and accounting, human resources, and enterprise applications. Over 55000 employees work for Aegis Ltd.

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Hinduja Global Solutions

Hinduja Global Solutions (HGS) is part of the Hinduja group. The company started its operations in the year 2000 and has its presence in 10 countries. HGS has 24 delivery centers in India. It offers a wide range of services to various verticals such as healthcare, insurance, retail, banking, travel, hospitality, telecommunications, media, public sector, and consumer packaged goods. More than 24000 employees work for Hinduja Global Solutions.

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Conclusion

India boasts a thriving BPO industry, with the top 10 companies showcasing exceptional services and solutions. WNS Global Services, EXL Service, Wipro BPO, Firstsource Solutions Ltd., Infosys BPO, Aegis Limited, and others lead the pack with their expertise and commitment to delivering outstanding results. These companies offer a wide range of services, including customer support, back-office operations, and technology solutions. Collaborating with these top BPO companies can optimize operations, enhance productivity, and drive business success. With their global presence and innovative approaches, these companies are trusted partners for organizations seeking reliable and efficient BPO services in India.

Frequently Asked Questions

Is BPO good for Career?

Business process outsourcing (BPO) is one of the fastest-growing sectors. The work environment in the BPO sector is excellent and comes with good wages.

How many BPO companies are there in India?

There are 551 BPO companies in India.

What is the common name of BPO?

Today, business process outsourcing (BPO) is known by many other names. Some popular marketing terms for BPO are sourcing, global outsourcing, right sourcing, right shoring, nearshoring, bestshoring, and offshoring.

Why should I consider outsourcing to a BPO company in India?

Outsourcing to a BPO company in India offers several advantages. India has a large pool of skilled professionals, cost-effective solutions, a favorable business environment, and a strong infrastructure. Indian BPO companies are known for their quality services, innovation, and domain expertise, making them attractive partners for businesses looking to streamline operations and reduce costs.

What is difference between BPO and call center?

A BPO company performs the back-office tasks of any business like customer support or accounting functions, whereas a call center company handles just telephone calls. The process of outsourcing a specific function of any business to a third party is 'business processing outsourcing'.

Which are the best BPO companies in India?

Some of the best BPO companies in India are:

• Genpact
• Tata Consultancy Services
• WNS Global Services Private Ltd.
• EXL Service
• Wipro BPO
• Firstsource Solutions Ltd.
• Infosys BPO
• Aditya Birla Minacs Worldwide Ltd.
• Aegis Ltd.
• Hinduja Global Solutions

Can these BPO companies cater to specific industry needs?

Yes, the top BPO companies in India offer services across various industries, including banking, healthcare, retail, technology, and more. They have the expertise and experience to cater to specific industry needs and provide tailored solutions accordingly.

How can I choose the right BPO company for my business needs?

Choosing the right BPO company depends on your specific requirements and preferences. Consider factors such as industry expertise, service offerings, scalability, pricing, client reviews, and cultural compatibility. Conducting thorough research, requesting proposals, and evaluating their track record can help you make an informed decision.